Refund & Cancellation Policy

For recurring monthly accounting plans (Starter, Growth, Corporate):

• Cancellation Notice: Retainer subscriptions operate on a month-to-month basis and may be cancelled by providing written notice via email to billing@plutozz.com at least thirty (30) calendar days prior to the start of the next billing cycle.
• Work in Progress (WIP): If cancellation occurs during an active month for which monthly bookkeeping or VAT return compilation has commenced, the retainer fee for that month is non-refundable, and Plutozz will deliver all completed reconciliations and reports up to the termination date.
• Pre-paid Annual Retainers: Clients who choose annual advance billing are eligible for a pro-rata refund for all uncommenced calendar months, minus any multi-month discount applied at initial contracting.

For standalone fixed-fee services (e.g. VAT Registration, Corporate Tax Registration, ESR Notifications, AML Risk Assessments, Economic Substance Filings):

Official fees paid directly or disbursed by Plutozz on your behalf to UAE government authorities—including but not limited to Federal Tax Authority (FTA) penalty reconsiderations, EmaraTax fees, Ministry of Economy registration charges, and notary fees—are strictly non-refundable under UAE administrative law once disbursed.

4. Refund Request Process & SLA

To submit a formal refund request:

1. Send a written request to billing@plutozz.com including your Invoice Number, Entity Trade License Name, and reason for cancellation.
2. Our Accounts Management Team will review your account ledger and confirm eligibility within five (5) business days.
3. Approved refunds will be processed back to the original corporate bank account or payment card within 14 to 30 calendar days, subject to standard UAE banking clearance timelines.

5. Billing & Dispute Inquiries

For any questions regarding an invoice, payment receipt, or cancellation request: